Shipping policy

Thank you for your trust and purchase with Tessa Cinzia van Dommele. As a professional online fresh food retailer based in the Netherlands, we adhere to strict cold-chain logistics standards for all fresh goods. We strive to ensure every order is professionally packaged, safely transported and delivered in optimal fresh condition, while providing transparent and standardized shipping services for all customers.

1. Order Processing Time

All confirmed and fully paid orders will be sorted, packaged with professional fresh-keeping materials and arranged for shipment within 1 to 5 working days. Weekend days and Dutch statutory public holidays are excluded from the official processing schedule. During peak order seasons, promotional events or temporary logistics resource adjustments, order preparation schedules may be moderately prolonged. We will actively send email notifications to customers once substantial delays occur, ensuring you are updated with the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated systematically according to package weight, packaging type, fresh-keeping logistics standards and delivery location. The final shipping cost will be fully displayed and confirmed on the checkout page before payment completion. Our standard shipping service takes 7 to 14 business days for delivery after dispatch. All estimated delivery periods are for reference only, and actual arrival time may be affected by logistics carrier adjustments, cross-border customs clearance progress, extreme weather, regional logistical restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

After your fresh goods order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an official shipment confirmation email automatically. The notification will contain your exclusive order tracking number and official inquiry access. Normally, real-time logistics tracking data will be activated and available for query within 24–48 hours after outbound delivery. You can monitor the entire transportation status of your package online at any time.

4. Incorrect Address Disclaimer

Customers are required to fill in precise, complete and deliverable recipient addresses, postal codes and valid contact details when placing orders. Tessa Cinzia van Dommele will not assume liability for delivery failure, misdelivery or package loss resulting from wrong, incomplete or invalid customer-provided address information. If the package is returned due to address errors or failed recipient pickup, relevant repackaging and re-delivery costs will be borne by the customer for secondary shipment.

5. Lost or Damaged Packages

If your package fails to arrive and is presumed lost during transit, please submit a support ticket to our customer service team within 3 working days of the scheduled delivery date. For orders received with damaged packaging, leaking cold-chain packaging or spoiled fresh products, please contact our support team within 24 hours upon receipt. You need to provide clear pictures and videos of the damaged commodities and original outer packaging for verification. Our team will conduct a full investigation of the issue and provide a reasonable resolution as soon as possible.

6. Fresh Product Handling and Preservation Notice

All fresh food products are transported via professional cold-chain processes to guarantee product freshness during transit. Customers shall complete package inspection and proper storage immediately after receiving the goods, following standard food preservation methods such as refrigeration or freezing. We shall not be responsible for product spoilage, deterioration or quality issues caused by delayed receipt, improper manual storage, or failure to comply with regular fresh food preservation guidelines after successful delivery.

7. International Shipping and Customs Notice

For all international cross-border orders, local customs authorities of the destination country may impose import taxes, customs duties, inspection fees and other related accessory charges in accordance with local trade policies. All additional customs fees are the sole responsibility of the purchaser and are not included in the product price or calculated shipping charges. We will provide complete order documents and actively cooperate with customs inspections to facilitate smooth clearance of eligible packages.

8. Contact Information

Should you have any questions, concerns or inquiries regarding our shipping rules, order processing and logistics services, please reach out to us through the official contact channels below:
Handelsname: Tessa Cinzia van Dommele
Physische Adresse: Lisztgaarde 29, 5344 EB Oss, Netherlands
Telefonnummer: +31 6 10937013
E-Mail: support@tessacoldsupply.shop